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Thank you for your interest. For questions or comments, please use the information listed here. We look forward to hearing from you soon.

Phone
(914) 488-4402

Hours of Operation
Monday - Friday, 8:00 a.m. - 8:00 p.m.
Saturday, 10:00 a.m. - 4:00 p.m.

Service Area
Service Available Nationwide, Canada, and Mexico.

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          Shipping & Returns                                                                                                                                                                         

STORE TERMS

RETURNS, REFUNDS, SHIPPING

Return / Refund Policy

SequoiaIR is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Unit must not have been used.

The following conditions apply:

  • You must contact us first to get an RMA number.
  • Shipping cost is not refundable.**
  • There is an 18% restocking fee for returned items

                                 (provided item is properly repacked & without excess wear or damage)

  • Returns are accepted only on items with a minimum purchase price of $225.

** Items originally purchased with Free Shipping will have standard shipping fee deducted from the refund.

Shipping Policies

Shipping to and from SequoiaIR is at the customer’s expense and varies according to weight, size, location.

For orders over $500 we offer FREE Shipping within the contiguous United States.

All items are shipped with tracking service and standard insurance.

Our Return Shipping address is:

SequoiaIR

509 Westchester Ave

Rye Brook, NY 10573