Shipping & Returns
RETURNS, REFUNDS, SHIPPING
Return / Refund Policy
SequoiaIR is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund. Unit must not have been used.
The following conditions apply:
- You must contact us first to get an RMA number.
- Shipping cost is not refundable.**
- There is an 18% restocking fee for returned items
(provided item is properly repacked & without excess wear or damage)
- Returns are accepted only on items with a minimum purchase price of $225.
** Items originally purchased with Free Shipping will have standard shipping fee deducted from the refund.
Shipping to and from SequoiaIR is at the customer’s expense and varies according to weight, size, location.
For orders over $500 we offer FREE Shipping within the contiguous United States.
All items are shipped with tracking service and standard insurance.
Our Return Shipping address is:
509 Westchester Ave
Rye Brook, NY 10573